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Refund Policy

GymStack Refund Policy

Last updated: 08/03/2025

1. Overview
At GymStack, we are committed to customer satisfaction. If you are not completely satisfied with your purchase, please review our refund and return policy to understand your rights and our procedures.

2. Eligibility for Refunds

  • Refunds: We offer refunds on eligible products returned within 30 days of delivery.
  • Non-Refundable Items: Items marked as “non-refundable” (such as digital downloads, gift cards, or personalized products) cannot be returned or exchanged.
  • Condition: Returned items must be in their original condition and packaging with all tags, labels, and accessories included.

3. How to Initiate a Return or Refund

  • Contact Us: To request a refund or return, please email our customer service team at office@gymstack.uk with your order number and reason for return.
  • Return Authorization: Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number along with instructions on how to send back your item. Please include the RMA number in your return package.

4. Refund Process and Timeline

  • Inspection: Once we receive your returned item, it will be inspected to ensure it meets our return eligibility criteria.
  • Processing Time: Refunds are typically processed within 7 business days after the return is received and inspected.
  • Refund Method: Refunds will be issued to the original payment method. Please note that it may take additional time for your financial institution to process the refund.

5. Shipping Costs

  • Customer Responsibility: Unless the return is due to a mistake on our part (e.g., wrong or defective item), customers are responsible for paying their own shipping costs for returning items.
  • Non-Refundable Shipping: Shipping fees are non-refundable unless the return is due to an error on our part.

6. Damaged or Defective Items

  • If you receive an item that is damaged or defective, please contact us immediately at office@gymstack.uk with supporting evidence (e.g., photos) so we can resolve the issue promptly. We may offer a replacement, repair, or refund based on the situation.

7. Cancellations

  • Order Cancellation: Orders can only be cancelled if the request is made within 12 hours of placing the order. Once the order is in processing or has shipped, cancellations cannot be accommodated.
  • Pre-Order Cancellation: For pre-order items, cancellation may be available before the scheduled shipping date. Contact our customer service team for details.

8. Changes to This Policy
GymStack reserves the right to update or modify this refund policy at any time. Any changes will be posted on this page with an updated effective date. Your continued use of our services constitutes acceptance of the revised policy.

9. Contact Information
If you have any questions about this refund policy, please contact us at:

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