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Privacy policy

Privacy policy

Last updated: 19 September 2026

This policy explains how GYM STACK LTD (trading as GymStack) collects and uses personal information when you visit gymstack.uk or buy from us.

Who we are

The data controller is GYM STACK LTD, company number 15404858, registered in England and Wales.

Registered office: 103 Osprey House, Bedwyn Mews, Reading, Kennet Island, England, RG2 0PR. The trading address is the same as the registered office.

Email: office@gymstack.uk
Phone: +44 787 347 1528 (Monday to Friday, 9am to 5pm, UK)

Information we collect

  • Contact and delivery details you give us (name, email, phone, UK address).
  • Order and payment confirmation details needed to complete a purchase. Card numbers are handled by our payment provider, not stored on this website.
  • Account details if you create an account.
  • Messages you send us, including order numbers.
  • Technical information such as IP address, device and browser type, and pages viewed, collected through cookies and similar tools.

How we use it

  • To take payment, fulfil orders, arrange delivery and handle returns (contract).
  • To answer support emails and calls (contract or legitimate interests).
  • To detect fraud and keep the shop secure (legitimate interests).
  • To send order and dispatch emails (contract).
  • To send marketing email only if you have opted in. You can unsubscribe at any time.
  • To understand how the site is used and to measure advertising, where cookies are allowed in your cookie settings.

Who we share it with

We share personal information only where needed to run the shop:

  • Shopify, which hosts the store.
  • Payment providers used at checkout (including Shopify Payments).
  • Delivery companies such as Royal Mail and DPD.
  • Email and customer-service tools we use to reply to you.
  • Advertising or analytics partners, only where your cookie settings allow it.

We do not sell your personal information.

Cookies

We use cookies to run the checkout, remember your basket, and (if you allow them) to measure site use and ads. Shopify cookie information is at shopify.com/legal/cookies. You can change cookie preferences from the cookie link in the website footer.

Transfers outside the UK

Some providers, including Shopify, may process information outside the United Kingdom. Where that happens we rely on a UK adequacy decision or another lawful safeguard such as the UK International Data Transfer Agreement or addendum.

How long we keep it

We keep order records for as long as needed for tax, accounting, fraud prevention and to handle returns or disputes. Account and support records are kept only as long as needed for those purposes.

Your rights

Under UK GDPR you can ask us for a copy of your personal information, to correct it, to delete it, to restrict or object to certain processing, and to receive data you provided to us in a portable format. You can withdraw marketing consent at any time. To use these rights, email office@gymstack.uk.

Complaints

If you are unhappy with how we use your information, contact us first. You can also complain to the Information Commissioner’s Office at ico.org.uk.

Children

This shop is for adults. You must be 18 or over to place an order. We do not knowingly collect personal information from children.

Changes

We may update this policy by publishing a new version on this page and changing the date above.

Contact

Privacy questions: office@gymstack.uk, +44 787 347 1528, or write to GYM STACK LTD, 103 Osprey House, Bedwyn Mews, Reading, Kennet Island, England, RG2 0PR.