Frequently asked questions
Ordering
Can I cancel my order?
Can I cancel my order?
Contact us as soon as possible at office@gymstack.uk if you need to cancel. If your order has already been dispatched, you'll need to return it under our returns policy.
How do I contact customer service?
How do I contact customer service?
Email office@gymstack.uk or use our contact form. We're available Monday–Friday, 9am–5pm (UK) and aim to reply within 1 working day.
Delivery
What countries do you ship to?
What countries do you ship to?
We ship throughout the UK and internationally. Delivery times and costs are shown at checkout based on your destination.
How long will delivery take?
How long will delivery take?
UK orders are sent via Royal Mail 48-hour tracked. DPD next day is available at checkout. International delivery times vary by destination.
Is delivery free?
Is delivery free?
Free UK delivery on orders over £75. Standard shipping costs for smaller orders are shown at checkout.
Returns & refunds
How do I return a product?
How do I return a product?
Contact office@gymstack.uk to start a return. Items must be unopened, unused, and in original packaging within 14 days of receipt. See our returns policy for full details.
How long until I receive my refund?
How long until I receive my refund?
Refunds are processed within 14 days of us receiving your returned item, once it has been inspected and approved.